Legal Disclosures & Governance
Last Revised: September 2026 // CloudCoreWorks Legal Framework
1.1 Data Controller
The data controller responsible for the processing of personal data collected through this website is CloudCoreWorks, registered at Kuniów 80, 46-200 Kuniów, Poland. All inquiries regarding data processing should be directed to [email protected].
1.2 Data We Collect
We collect the following categories of personal data when you interact with our platform:
- Contact Data: Full name, email address, phone number, and company name submitted via our inquiry forms.
- Technical Data: IP address, browser type, operating system, and pages visited — collected automatically via server logs.
- Communication Data: Records of correspondence sent to us via email or contact forms.
1.3 Purpose of Processing
Personal data is processed exclusively for the following purposes:
- Responding to your infrastructure consultation requests and providing technical proposals.
- Delivering contracted cloud infrastructure services and managing ongoing client relationships.
- Complying with applicable tax, accounting, and regulatory obligations under Polish and EU law.
- Ensuring the security and integrity of our website and digital services.
1.4 Legal Basis for Processing
We process personal data under Article 6(1)(b) of the GDPR — processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract. For marketing and analytics purposes, we rely on Article 6(1)(a) — your explicit consent.
1.5 Data Retention
Contact form submissions are retained for a maximum of 24 months after the last interaction. Contract-related data is retained for the duration of the service agreement plus 5 years, in compliance with Polish commercial record-keeping requirements. Server logs are automatically purged after 90 days.
1.6 Data Sharing
We do not sell, rent, or trade personal data to third parties. Data may be shared with trusted service providers (e.g., cloud hosting providers, payment processors) solely to the extent necessary for service delivery. All third-party processors are bound by Data Processing Agreements (DPAs) in compliance with GDPR Article 28.
1.7 Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access (Article 15) — Request a copy of the personal data we hold about you.
- Right to Rectification (Article 16) — Request correction of inaccurate or incomplete data.
- Right to Erasure (Article 17) — Request deletion of your personal data where no legal retention obligation applies.
- Right to Restriction (Article 18) — Request restriction of processing in certain circumstances.
- Right to Data Portability (Article 20) — Receive your data in a structured, machine-readable format.
- Right to Object (Article 21) — Object to processing based on legitimate interests.
To exercise any of these rights, contact us at [email protected].
1.8 International Data Transfers
Your data is stored on servers within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
1.9 Data Security
We implement appropriate technical and organizational measures to protect personal data, including TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. In the event of a data breach, we will notify the relevant supervisory authority within 72 hours as required by GDPR Article 33.
1.10 Supervisory Authority
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Polish supervisory authority: Urząd Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warsaw, Poland.
2.1 Scope of Agreement
These Terms of Service ("Terms") govern the provision of cloud infrastructure engineering, consulting, and managed operations services by CloudCoreWorks, registered at Kuniów 80, 46-200 Kuniów, Poland ("Provider") to the client engaging our services ("Client"). By submitting an inquiry or entering into a Statement of Work (SOW), the Client agrees to these Terms.
2.2 Statements of Work
All services are delivered under explicitly contracted Statements of Work (SOW) that define the scope, deliverables, timelines, and pricing for each engagement. In the event of a conflict between these Terms and a SOW, the SOW shall prevail.
2.3 Pricing & Payment
- All prices are quoted in United States Dollars (USD) unless otherwise specified in the SOW.
- Invoices are payable within 14 calendar days of issuance.
- Late payments may incur a late fee of 1.5% per month on the outstanding balance.
- Monthly retainer services are billed on the 1st of each month via recurring invoice.
2.4 Intellectual Property
Upon complete settlement of all agreed commercial invoices, CloudCoreWorks assigns all worldwide intellectual property rights in client-specific deliverables — including source code, infrastructure configurations, design assets, and documentation — directly to the Client. Pre-existing tools, frameworks, and libraries used in the delivery remain the property of CloudCoreWorks and are licensed to the Client perpetually and irrevocably.
2.5 Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 36 months. Confidential information shall not be disclosed to third parties without prior written consent.
2.6 Limitation of Liability
CloudCoreWorks' total aggregate liability under any SOW shall not exceed the total fees paid by the Client under that SOW during the 12-month period preceding the claim. In no event shall CloudCoreWorks be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunity.
2.7 Force Majeure
Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, pandemics, war, government actions, or internet service disruptions.
2.8 Termination
Either party may terminate an engagement with 30 days' written notice. Upon termination, the Client shall pay for all work completed up to the termination date. CloudCoreWorks shall deliver all completed and in-progress deliverables within 10 business days of termination.
2.9 Governing Law
These Terms are governed by the laws of the Republic of Poland. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Opole, Poland.
4.1 Project-Based Engagements
For fixed-scope project engagements, payments are structured according to milestones defined in the Statement of Work (SOW). If the Client cancels after a milestone has been completed and accepted, no refund shall be issued for that milestone. If cancellation occurs before a milestone begins, the Client is entitled to a full refund of any prepaid amounts for unstarted milestones.
4.2 Monthly Retainer Services
Monthly retainer services (e.g., 24/7 Managed Cloud Operations) may be cancelled with 30 days' written notice. Refunds for the current billing period are issued on a pro-rata basis for unused days. No refund is available for days already serviced.
4.3 Deliverable Rejection
If a deliverable does not meet the specifications defined in the SOW, the Client must notify CloudCoreWorks within 10 business days of delivery. CloudCoreWorks will remediate the issue within 5 business days at no additional cost. If remediation is not possible, a partial refund proportional to the non-conforming deliverable shall be issued.
4.4 No-Refund Scenarios
Refunds shall not be issued in the following cases:
- Work completed and accepted by the Client prior to cancellation.
- Delays caused by the Client's failure to provide required access, information, or feedback.
- Changes in scope requested by the Client after initial SOW approval.
- Third-party service costs (e.g., cloud provider fees, domain registrations) already incurred.
4.5 Refund Processing
Approved refunds are processed within 14 business days via the original payment method. CloudCoreWorks will issue a refund confirmation email upon processing. Bank processing times may vary by institution.
4.6 Dispute Resolution
In the event of a billing dispute, the Client should first contact [email protected]. Both parties agree to attempt good-faith resolution for a minimum of 30 days before pursuing formal legal proceedings. Unresolved disputes shall be submitted to the courts of Opole, Poland.
4.7 Contact for Refund Requests
All refund requests must be submitted in writing to [email protected], referencing the relevant SOW number and reason for the request.